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    About Bird's Eye View

    • Hello…

      From global dialogues engaging thousands, to tete-a tetes, to everything in between, I’ve got the greatest gig in the world: I get paid to engage the world’s greatest business and thought leaders in conversation. Significant conversation. I do a lot of other stuff, too, but basically I’m obsessed with conversation.

      I’ve been asked to share my views on the power of conversation—especially as it’s exemplified in word of mouth marketing techniques. My preference is the gold standard of conversation” the kind of face to face, one-on-one dialogue that’s getting increasingly rare.

      If you think about it, face to face conversation is the new luxury.

      It’s so easy to “communicate” through technology-assisted means that some of us have trouble remembering the last truly fascinating, life-changing conversation we’ve had.

      So there’s something a bit weird about my writing a blog about the most memorable conversations I’ve had. But I’m doing it to stir your appetite for significant conversation. We’ll share some of the remarkable conversations I’ve been privileged to have with people all over the world. Some are extraordinary leaders in business and public life; others just ordinary folks with extraordinary things to say. And I’ll throw in some conversational tips along the way, as well as comments from other people on the subject of talk, conversation…even just plain gab.

      Whichever way you like it, I hope you’ll find inspiration here to go off and have a scintillating conversation of your own.

      I’ll give you recommendations for initiating meaningful conversation as well as for places and activities that are worth talking about. Let me know what you find especially provocative or fascinating or enlightening or all the above. And, of course, tell me if any of this is wrong-headed, stupid, arbitrary or, worst of all, boring.

    Age of Conversation

    « Talking About Green | Main | Teenage Decisions »

    May 29, 2007

    Comments

    Linda Curtis

    Hi Susan, service ain't always what it used to be is it? Let me ask you this since you're a discriminating consumer. We are always looking for ways to improve service to our patients in the dental practice I manage. What niceties would make our practice stand out to you as one delivering exceptional patient care? We offer patients neck rolls, headphones and CDs and blankets if they're chilly. We don't really want to go the spa route, we want to stick with dentistry. We were offering coffee, tea and water but nobody was accepting it much. I am available to patients who have questions and will spend unlimited time talking to them about their care. Anything you can add that would make us even better?
    Linda

    The comments to this entry are closed.

    About Susan W. Bird

    • Author of I is for Intercourse: The ABC's of Conversation, Susan Bird is the visionary behind Wf360, and a sought-after speaker around the world for her views on leadership, the strategic importance of conversation, entrepreneurship, and the role of women business leaders.

      Susan's provocative addresses are geared toward helping people and organizations use conversation strategically to achieve no less than the transformation of their businesses, their careers, and the world. Learn more about Susan

    Look Who's Talking

    • "It was impossible to get a conversation going, everybody was talking too much." - Yogi Berra

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