Yesterday’s NY Times carried the announcement of the launch of the “just ask the locals” tourists – welcoming campaign. I’m told by Tom Miller, EVP of Business for Diplomatic Action, which has played a major role in spearheading the event, that there is lots of enthusiasm about this effort to position New Yorkers as genuinely hospitable people eager to welcome tourists to our fair city.
Seems to me this is a terrific idea. Perhaps some companies should consider the same effort. What does your company do, for example, to make those who enter your premises feel like welcome guests? And do you keep that conversational effort going even after new recruits are hired? Do people greet each other in the hallway in a manner that exemplifies hospitality? With all the security procedures in our buildings now, it’s not easy to present a welcoming first impression. The scene is more often one of indifference, even downright hostility. Someone shows a “guest register” in front of you and growls “need to see picture ID.” Hardly the way to start a friendly conversation.